Note of Dishes and Drinks

General conditions

1. Object

The purpose of this document is to establish the General Conditions for food delivery, restaurant service and returns of the RESTAURANT's online web/app and all its domains and subdomains

2. Identity of the parties

The general conditions for food delivery and restaurant service described below (hereinafter General Conditions),Exclusively govern the contractual relationships between all users of our website/app and connected devices (hereinafter referred to as “User” or “You”) and the restaurateur, company name RESTAURANTE, (hereinafter called RESTAURANTE), with address at ..........,
The RESTAURANT authorizes IotTable as a commercial agent for the digital marketing of its services/goods as well as for the payment thereof. Payments collected by IotTable as a commercial agent will be deposited within a maximum period of 24 hours in the bank account owned by the RESTAURANT, after discounting the agreed commission.

3. Realization of your order

It is an essential requirement to be of legal age to be able to make a purchase in a RESTAURANT. In the case of takeout food at home, it is an essential requirement that in your registration you provide us with at least one mobile or landline contact telephone number and an email address. RESTAURANT has complaint sheets available to its customers in the restaurant. We recommend USERS to process their claim at the establishment in charge of the effective provision of the service, or they can make any claim through the contact email specified on the website.

4. Delivery

RESTAURANT undertakes to deliver the food and/or drink in perfect condition to the delivery address that you indicate on the form. The means of contact that we will use to send you notifications about your order will be mainly email. For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the physical product(s) have been "delivered" at the time of receipt thereof at the agreed delivery address. If for any reason we could not fulfill the order, we will inform you of this circumstance and we will give you the option to cancel the purchase.

5. Sale of alcoholic beverages

In accordance with applicable law, the sale of alcoholic beverages to persons under 18 years of age is prohibited. RESTAURANT reserves the right to suspend or cancel the delivery of an order, regardless of its nature and degree of execution, in the event that it is suspected that the buyer is a minor, reserving for such a case the possibility of demanding the display of the DNI or equivalent identity document of the person who receives the order. Likewise, RESTAURANT reserves the right to suspend or cancel the delivery of alcoholic beverages that make up an order in accordance with the applicable regulations on time limits for the sale of alcoholic beverages.

6. Availability

Availability of products: All product orders are subject to their availability and, in this sense, if there are difficulties in terms of their supply, or if there are no products left in stock, we reserve the right to refund any amount you could have paid. We reserve the right to withdraw any product from our website at any time and/or to remove or modify any content on it. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion. We will not be liable to you or to any third party for the fact of removing any product from our website, regardless of whether said product has been sold or not, removing or modifying any content on the website, or for refusing to process an order once we have sent you the Order Confirmation.

7. Prices

Shipping costs are set at €5 only for the Neighborhood area, consult other areas. And they will be added to the total amount due, as shown in the table below:
The PRICE OF THE PRODUCTS will be the one that appears on the website. The price is expressed in euros. The price must be paid in full at the time of purchase.
Shipping costs will be free when the following two conditions are met:
Orders placed through the web that are picked up at the restaurant by the customer.
For purchases over €100.
RESTAURANT reserves the right to modify at any time the sales prices that appear on our website / app, but the products will be invoiced based on the rates in force at the time the order is registered subject to availability at That date.

8. Payment

The establishment through its web/app has the following means of payment:
*Credit-debit cards
*Google Pay and Apple Pay.
We reserve the right NOT to accept certain payments with certain credit cards.RESTAURANT reserves the right to change the payment methods, being able to create new ones or delete any of the existing ones, without the user/customer of the web/app being able to make claims for this reason. However, if the change in the method of payment affects an order already placed, from the web/app we will contact the client to inform them of said change, offering them the option to cancel the order if they deem it appropriate

9. Credit/debit card payment:

The charge is made online, that is, in real time, through the corresponding payment gateway and once it has been verified that the data provided is correct.In order to give maximum security to the payment system, RESTAURANT uses secure payment systems from leading entities in electronic commerce.In this sense, confidential data is transmitted directly and encrypted (SSL) to the corresponding entity. The SSL encryption system that we use gives total security to the transmission of data through the network. Your data enjoys total confidentiality and protection.The credit card data is not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of the entity that RESTAURANT has contracted, through its Secure Payment Gateway.Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you. RESTAURANT reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased products are delivered in accordance with the data contained in the order.

10. Return policy

It is not allowed to cancel an order once confirmed.Likewise, returns of said order are not allowed. RESTAURANT will manage any type of incident that may have arisen.All notifications and communications by the USER to the RESTAURANT, will be considered effective for all purposes, when they are addressed in any of the following ways:
1.- I send postal mail to the address .........................
2.- or through our RESTAURANT email, where you can also leave your suggestions, complaints or claims
The rights recognized by current legislation remain safe.

11. Restaurant Table Reservations

Reservations can be made from our website/app with a prior payment of €5 per person/reservation. This amount will be subsequently subtracted from the final account of the order. In case of not showing up on the day of the reservation without prior notice, the prepayment will not be returned under any circumstances, this can only be compensated with a discount on a subsequent order upon request by mail and under the circumstances of not having presented for MAJOR causes. that will be evaluated by the RESTAURANT. Refunds of reservation payments are not allowed under any circumstances.

12. Liability and exoneration of liability

The photographs and reproduced texts that present the products offered are merely informative.
RESTAURANTE's responsibility in relation to any product purchased at RESTAURANTE will be strictly limited, in any case, to the purchase price of said product and will not be compromised by simple errors or omissions that may have taken place, when all the necessary measures have been taken. necessary precautions in the presentation of the products
RESTAURANT cannot be held responsible for damages, whatever their nature, both material and non-material or bodily, that could result from improper use of the products made. The same applies to possible modifications made to products by suppliers.
Subject to the provisions of the preceding paragraphs, the responsibility of the RESTAURANT under these general conditions may not exceed an amount equal to the sums paid after the transaction that is at the origin of said responsibility, whatever the cause or form of the action in question
RESTAURANT cannot be held responsible for the breach of the signed contract in case of depletion of stocks or unavailability of the product, due to force majeure, interruption of activity or total or partial strike, especially means of transport or communications , flood or fire
The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to withdraw from the contract.
In the event of a dispute, the client may contact, first of all, the RESTAURANT to reach an amicable resolution.
These general conditions are ruled by the Spanish Law. The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the courts of .......